Login issues are frustrating, but they usually have a simple cause. This guide walks through the most common reasons you might not be able to log in to KICK and how to get back into your account.
Start with the basics
Before assuming there is a bigger issue, check the simple things:
Make sure your Caps Lock is off
Confirm you are using the correct email address, especially if you have more than one
Try copying and pasting your password rather than typing it
Check that you are on the correct site: kick.com
Reset your password
If you are sure you are using the right email but the password is not working, reset it. See our guide on how to change your KICK password for the full process.
If you do not receive the password reset email within a few minutes:
Check your spam or junk folder
Search your inbox for "KICK"
Add KICK's email domain to your safe sender's list, then try again
Clear your browser cache and cookies
Old cookies can cause login problems. Try this:
Clear your browser's cache and cookies
Close and reopen your browser
Try logging in again
If that does not work, try a different browser or use private/incognito mode to test.
Disable browser extensions
Some browser extensions, especially ad blockers, privacy tools, and VPNs, can interfere with KICK's login process. To test if an extension is the issue:
Open KICK in private/incognito mode, which usually disables extensions
Try logging in
If it works, an extension is the cause. Re-enable extensions one at a time to find the one causing the issue
Try the mobile app or web
If you cannot log in on the web but need access urgently, try the KICK mobile app. If one works and the other does not, the issue is specific to that platform and you can troubleshoot from there.
I have 2FA enabled and cannot get the code
If you have Two-Factor Authentication turned on but cannot get into your account, see our guide on Two-Factor Authentication problems.
My account might be locked or suspended
There is a difference between a locked account and a suspended one:
Locked: Your account is temporarily blocked, usually because of suspicious login attempts. This is a security measure, not a punishment. You can usually unlock it by resetting your password or contacting support.
Suspended: Your account has been suspended for breaking our Community Guidelines. You will receive an email explaining why.
If you think your account has been suspended in error, you can appeal through [email protected] following the instructions in your suspension email.
My account might have been hacked
If you cannot log in and you have not changed your password, your account may have been compromised. See our guide on Account recovery for what to do next.
Still having issues?
If you have tried everything above and still cannot get in, contact our 24/7 Support Team at [email protected]. Please include:
Your KICK Streamer username, or the email associated with your account
A description of what happens when you try to log in
Any error messages you see
Whether you have 2FA enabled
💡 To verify your identity, our team may ask for additional information. This protects your account from anyone trying to access it without your permission.
Related articles
How to change your KICK password
How to enable Two-Factor Authentication
Two-Factor Authentication problems
Account recovery
Account Safety at KICK