If the KICK mobile app is crashing, freezing, or closing unexpectedly, this guide walks through the most common fixes. Most app issues come down to outdated software, low device storage, or a bug that needs a restart to clear.
First, check for app updates
Many crashes are caused by running an outdated version of the app. Updates often include bug fixes for issues you might be experiencing.
On iPhone:
Open the App Store
Tap your profile icon
Scroll down to see pending updates
Update KICK if an update is available
On Android:
Open the Google Play Store
Tap your profile icon
Tap Manage apps & device
Update KICK if an update is available
After updating, restart the app and check if the issue is resolved.
Force-quit and reopen the app
If the app is frozen or behaving strangely, force-quitting can clear temporary issues:
On iPhone:
Swipe up from the bottom of the screen and pause in the middle (or double-tap the home button on older models)
Find the KICK app in the list
Swipe up on the app preview to close it
Tap the KICK icon to reopen
On Android:
Tap the recent apps button (square or three-line icon depending on your device)
Find the KICK app
Swipe it away to close
Tap the KICK icon to reopen
Restart your device
A simple restart resolves more issues than people expect. If the app keeps crashing after force-quitting, restart your phone and try again.
Free up storage space
If your device is low on storage, apps can crash or fail to load content. Check your available storage:
On iPhone: Settings > General > iPhone Storage
On Android: Settings > Storage (or Device care > Storage on some devices)
If you have less than 1GB free, delete apps, photos, or files you no longer need and try the KICK app again.
Reinstall the app
If nothing else works, reinstalling the app can resolve persistent issues. This wipes any local data corruption that may be causing crashes.
Delete the KICK app from your device
Restart your device
Reinstall KICK from the App Store or Google Play Store
Log back into your account
💡 You will need to log in again after reinstalling. Make sure you know your password and have access to your 2FA method before you delete the app.
Check device compatibility
KICK supports recent versions of iOS and Android. If you are using an older operating system, the app may not work properly.
To check your operating system version:
On iPhone: Settings > General > About > Software Version
On Android: Settings > About phone > Android version
If your operating system is significantly out of date, update it through your device's system settings. Older devices that cannot be updated may not be able to run the latest version of the KICK app.
Specific issues
The app crashes when I try to go live
Streaming from mobile is more demanding than just watching streams. If the app crashes specifically during a livestream attempt, try:
Closing other apps running in the background
Connecting to a stronger Wi-Fi network
Lowering your stream quality settings
Plugging in your charger (live streaming drains battery quickly, and some devices throttle apps when battery is low)
For more on mobile streaming, see Streaming on KICK from your Mobile Phone.
The app crashes when I open chat
If chat causes the crash, the issue may be specific to a high-traffic channel. Try opening chat on a smaller stream to test. If chat works on smaller streams but crashes on large ones, your device may be struggling with the volume of messages.
The app crashes when I try to play a stream
Stream playback issues can be caused by network problems or device performance. Try switching networks (Wi-Fi to mobile data, or vice versa) and lowering the stream quality if possible.
Still having issues?
If the app continues to crash after working through these steps, contact our 24/7 Support Team at [email protected]. Please include:
Your KICK username
Your device model (e.g., iPhone 15, Samsung Galaxy S24)
Your operating system version
The version of the KICK app you are running
A description of when the crash happens (on launch, when opening chat, when going live, etc.)
Any error messages you see
Related articles
Streaming on KICK from your Mobile Phone
How to Stream Mobile Games to KICK
Browser compatibility and recommended settings
How to Stay Updated with KICK System Status