We understand the inconvenience that can arise when attempting to support your favorite content creator. If you are experiencing difficulties, please refer to the following for a list of common causes and solutions.

Kick does not support pre-paid payment cards for recurring subscriptions. Gifted Subscriptions are not affected by this.

Please verify that you have correctly entered your name and billing address tied to the card. If you have recently changed address, you will need to update your personal information with your card issuer.

In some rare situations, the streamer may not have fully completed/verified their account with Stripe.

If you are using a VPN (Virtual Private Network), please try disabling before using your payment card on Kick as this can sometimes

Some 3rd Party Extensions / Apps can often interfere with payment processing. Please try disabling extensions/software and re-attempting your payment.

Please try clearing your Cache and Cookies in your browser. Once cleared please restart your browser.

Web Browsers such as Chrome or Edge may have settings disabled which prevents the use of online payments.

Please copy and pate the following into your address bar and pressing enter.

Scroll to "Payment handlers"

Ensure the option is set to Allow

Restart your browser.

Please try disabling Advanced Tracking Protection for Kick.com.

Enter the following into your address bar and press enter

Click "Manage Exceptions"

Enter: https://kick.com and click "Add Exception"

Click "Save Changes" and restart Firefox.

If you continue to experience any payment issues, please contact us by emailing: [email protected]