Kick.com

We understand the inconvenience that can occur when attempting to support your favourite streamer. If you are experiencing difficulties, please refer to the following list of common causes and solutions.

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KICK does not support prepaid payment cards for recurring subscriptions. Gifted Subscriptions are not affected by this.

Please verify that your name and billing address match the information registered with your card. If you have recently changed your address, be sure to update your personal information with your card issuer.

Streamer has not completed their Payment Profile

In some rare cases, the streamer may not have fully completed or verified their account with Stripe.

If you are using a VPN (Virtual Private Network), please try disabling it before using your payment card on KICK, as this can sometimes prevent payments from being processed successfully.

Some third-party extensions or apps can interfere with payment processing. Please try disabling these extensions or software and then re-attempt your payment.

Please try clearing your browser’s cache and cookies. After doing so, restart your browser and attempt your payment again.

Web browsers such as Chrome or Edge may have settings disabled that prevent the use of online payments.

Please copy and paste the following into your address bar and press Enter.

chrome://settings/content/siteDetails?site=https%3A%2F%2Fkick.com

edge://settings/content/siteDetails?site=https%3A%2F%2Fkick.com

Scroll down to “Payment handlers” in your browser settings.

Ensure the Payment handlers option is set to Allow

After making changes, restart your browser to apply the new settings.

Please try disabling Advanced Tracking Protection for <a href="http://kick.com" target="_blank" rel="nofollow noopener noreferrer">KICK.com</a> and then re-attempt your payment.

Enter the following into your browser’s address bar and press Enter.

Click “Manage Exceptions” in your browser settings.

Enter <a href="https://kick.com" target="_blank" rel="nofollow noopener noreferrer">https://KICK.com</a> and click "Add Exception".

Click “Save Changes” and restart your browser to apply the settings.

If you continue to experience payment issues, please contact us at <a href="mailto:support@kick.com" target="_blank" rel="nofollow noopener noreferrer">support@KICK.com</a>.

Understanding common payment queries

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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Understanding common payment queries

Why has My Payment been rejected?

Pre-Paid Cards

Incorrect Address / Details

Streamer has not completed their Payment Profile

Virtual Private Network (VPN)

AdBlockers / Privacy Blockers

Cache / Cookies

Browser Settings (Chrome / Edge)

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Chrome

Edge

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Browser Settings (Firefox)

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