Losing someone is never easy, and dealing with their online accounts can add stress at a difficult time. If a KICK user has passed away, this guide explains the options available to their family and how to make a request.
KICK handles these requests with care. Our Support Team reviews each one individually to protect the privacy and security of the person who has passed away.
What you can request
When a KICK user passes away, an immediate family member or authorised representative can ask us to:
Secure the account so no one can log in or use it.
Permanently remove (delete) the account, including the profile, channel, followers, and content.
💡 Account deletion is permanent and cannot be undone. Once an account is removed, its streams, VODs, followers, and other data are deleted and cannot be recovered. Some data may be retained for a period required by law or for legitimate business purposes, in accordance with our Privacy Policy.
Who can make a request?
To protect everyone's privacy, we only accept requests from:
An immediate family member of the deceased person, that is, their spouse or domestic partner, parent, child, or sibling, or
A lawful representative of the deceased person or their estate (for example, an executor). Other forms of legal authority, such as a court order or letters of administration, may also be accepted. If you're unsure whether your documentation qualifies, please contact our Support Team to discuss.
We may ask for documentation to confirm your relationship or your legal authority before we can act on the request.
What you'll need to provide
To help us verify the request, please be ready to share:
The deceased person's KICK username and, if possible, a link to their channel or profile.
Proof of death (the standard depends on what you're requesting, see below).
Proof that you are an immediate family member or the lawful representative of the deceased person or their estate.
Your contact details, so our Support Team can follow up with you.
Proof of death: what we accept
The level of proof we require depends on the type of request:
To secure an account: an obituary or a link to a news article is acceptable.
To delete an account, or for any request involving outstanding funds: a death certificate or an equivalent government-issued document is required, at a minimum.
We apply a higher standard for deletions and funds because these actions are permanent or financial, and whoever demonstrates entitlement to the account may also be entitled to any outstanding funds. This protects the account holder and helps prevent fraudulent requests.
💡 The more complete your documentation, the faster we can review your request. Incomplete requests may take longer or require additional verification.
💡Any personal information we receive in connection with your request will be processed in accordance with our Privacy Policy.
How to submit a request
To start a request, contact our Support Team:
Reach out through the address [email protected], available 24/7.
Privacy and login details
We take the privacy and security of every account seriously, including the accounts of people who have passed away. As a general rule, we don't hand out account login details (such as passwords) on request, and we verify every request before we act on it.
Where an executor, legal representative, or estate has a right to access the account or its content, our Support Team will work with you to handle the request appropriately and in line with the laws that apply. What you're entitled to can depend on your location and the documentation you can provide, so please contact us and explain your situation.
💡 To help us act quickly, include proof of death and proof of your relationship or legal authority.
Payouts and earnings (for Streamer accounts)
If the deceased person was a Streamer with outstanding earnings, subscriptions, or payouts, our Support Team can explain the next steps for the estate during the review process.
💡 Before an account is removed, it's a good idea for the estate to resolve any outstanding payouts and remove sensitive details such as saved payment information.
If there are outstanding funds, the easiest path is usually a manual payout to the bank account linked to the Streamer's account at the time we're notified. Where beneficiaries have access to that account, this is often the simplest way to receive the funds. Our Support Team will confirm the available options with you during the review.
What happens after you submit a request
Our Support Team reviews your request and the documents you provided.
We may contact you if we need anything further to verify the request.
Once verified, we will action your request and confirm the outcome with you.
Bear in mind that this process can take up to 2 business days.
Need more help?
If you have questions about a request, contact the KICK Support Team.
Related articles
Managing your Viewer profile and privacy settings on KICK
How to delete your KICK account