Two-Factor Authentication, or 2FA, is one of the most important steps you can take to keep your KICK account secure. It adds a second layer of protection, so even if someone gets your password, they cannot log in without your verification code.
That said, 2FA can also lock you out if something goes wrong with your authenticator or phone. This guide covers the most common 2FA issues and how to fix them.
My code keeps getting rejected
If your authenticator app codes are not working, the most common cause is a clock sync issue. Authenticator apps generate codes based on the current time, and if your phone's clock is off by even a minute, the codes will be rejected.
To fix this:
On your phone (general):
Make sure your phone's date and time are set to update automatically
Open your authenticator app
If you use Google Authenticator, go to Settings > Time correction for codes > Sync now
Try logging in again
On Authy:
Open Authy
Tap Settings
Look for a sync option and run it
If your codes still are not working after a sync, your account may have been removed from the authenticator. Skip to "I do not have access to my authenticator anymore" below.
My SMS code is not arriving
If you use SMS for 2FA and the code is not coming through:
Wait a few minutes. SMS can be delayed, especially internationally
Confirm your phone has signal
Check that your phone number is correct in your KICK account settings if you can access them
Some carriers block automated SMS codes. Try requesting the code again
Check your phone's blocked or filtered messages folder
💡 If SMS keeps failing, switch to an authenticator app for more reliable codes.
I got a new phone
If you have replaced or upgraded your phone, you will need to move your 2FA setup before you lose access to the old device.
Before you switch phones:
Open your authenticator app on your old phone
Disable 2FA on your KICK account (you will need a current code to do this)
Set up your new phone, install your authenticator app, and re-enable 2FA on KICK
If you have already switched and lost access:
If you saved your backup codes, use one to log in (see below)
If you did not save backup codes, see "I do not have access to my authenticator anymore" below
I lost my phone
If your phone is lost, stolen, or damaged and you do not have your backup codes, you will need to recover access through support.
In the meantime, if you have any other devices logged in to KICK (a desktop browser, for example), use one of those to disable 2FA and switch to a new method before you are logged out.
What are backup codes and how do I use them?
When you set up 2FA on KICK, you should have been given a set of backup codes. These are one-time codes that work when your authenticator app is not available.
To use a backup code:
On the KICK login screen, enter your password
When asked for a 2FA code, enter one of your backup codes instead
That code is now used and cannot be used again
💡 Save your backup codes in a safe place when you set up 2FA. We recommend a password manager. Avoid storing them in plain text on your device or in your email.
I do not have access to my authenticator anymore
If you have lost your phone, switched devices without disabling 2FA first, or your authenticator app stopped working, and you do not have backup codes, you will need help from our security team to recover your account.
This is a security-sensitive process. To protect your account, our team will need to verify your identity before disabling 2FA. Be ready to provide:
Your KICK Streamer username
The email address on your account
Proof of account ownership, which may include past payment information, account creation details, or other identifying information
Still having issues?
Contact our Cyber Security Team at [email protected]. Please include:
Your KICK Streamer username
The 2FA method you were using (authenticator app or SMS)
A description of the issue
Whether you have any backup codes available
💡 For your security, we may not be able to recover your access if we cannot verify that you are the account owner. This is to protect you from anyone trying to access your account without permission.
Related articles
How to enable Two-Factor Authentication
I cannot log in to my KICK account
Account recovery
Account Safety at KICK