If you are not getting notifications when your favourite Streamers go live, or you are missing important updates from KICK, this guide covers the most common causes and how to fix them.
Check your KICK notification settings first
Before changing anything on your device, check that notifications are enabled in your KICK settings:
Log in to your KICK account
Go to your account settings
Open the notifications section
Make sure live notifications, email notifications, or other types are enabled for the channels you care about
For more on setting up live notifications, see How to setup KICK Live Notifications.
💡 Following a channel and turning on notifications are two different actions. You can follow a channel without getting notified when the Streamer goes live. Make sure you have notifications turned on for any channel you want alerts from.
I am not getting browser notifications
Browser notifications appear as pop-ups on your computer when KICK has something to tell you. If you are not seeing them:
Check that notifications are enabled for kick.com in your browser
Make sure your operating system allows notifications from your browser
Confirm you are not in Do Not Disturb or Focus mode
Chrome:
Go to Settings > Privacy and security > Site Settings > Notifications
Find kick.com in the list
Set it to Allow
Firefox:
Go to Settings > Privacy & Security
Scroll to Permissions > Notifications
Click Settings and confirm kick.com is allowed
Safari:
Go to Safari > Settings > Websites > Notifications
Find kick.com and set it to Allow
I am not getting mobile push notifications
If push notifications from the KICK app are not arriving:
On iPhone:
Go to Settings > Notifications
Find KICK in the list
Make sure Allow Notifications is on
Check that Sounds, Badges, and Banners are enabled if you want them
On Android:
Go to Settings > Apps > KICK
Tap Notifications
Make sure notifications are turned on
Check the individual notification categories
If notifications are enabled at the device level but you are still not getting them:
Force-quit and reopen the KICK app
Restart your device
Make sure you are signed in to your KICK account in the app
I am not getting email notifications from KICK
If KICK emails are not reaching your inbox:
Check your spam or junk folder
Search your inbox for "KICK"
Add KICK's email domain to your safe senders list
Confirm the email address on your KICK account is correct and that you have access to it
If you have changed your email address recently, make sure your KICK account is updated.
Why am I missing "going live" notifications?
There are a few reasons you might miss notifications when a Streamer goes live:
Notifications are turned off for that channel. Even if you follow them, you need to enable notifications specifically
The Streamer's notification settings. Some Streamers do not send a notification when they start a stream. This is the Streamer's choice
Your device is in Do Not Disturb mode. Notifications are silenced when this is on
Notifications are batched. If you follow many channels and several go live at once, KICK may group notifications to avoid overwhelming you
Connection issues. If your phone or browser was offline when the notification was sent, you may not receive it later
I am getting too many notifications
If your notifications are overwhelming, you have a few options:
Turn off notifications for channels you do not want alerts from
Disable specific notification types (live alerts, follower notifications, system updates)
Use Do Not Disturb on your device to silence notifications during certain hours
You stay in control of which notifications you receive.
Still having issues?
If notifications are still not working after these steps, contact our 24/7 Support Team at [email protected]. Please include:
Your KICK username
The type of notifications you are not receiving (live alerts, email, push, etc.)
Whether you are using the web, the mobile app, or both
Your device and operating system
The channels you are expecting notifications from
Related articles
How to setup KICK Live Notifications
How to Follow a KICK Livestream
Browser compatibility and recommended settings
KICK mobile app crashes or keeps closing